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Q: What do you say to customer who is abusing company policy?
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What do you say customer says that your policies are rigid and your company is so bureaucratic in customer service?

You say "Thank you. I will bring your concern to the management. Do you have any suggestions for improvement?" Keep in mind, the customer is always right.


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Say you already know how shite the company is then tell them to build a bridge and get over it.


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Does homeowners insurance cover termite damage?

Usually not. Check your policy for Perils Insured Against, and Exceptions. Call your insurance company. If they say it is not covered, ask where it says that in the policy.


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It depends on the company and policy. Some will deny it for "operating out of territory". Others will cover it and then non-renew the policy for "operating out of territory". There is no way to say for sure as it varies so much from company to company.


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