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Forecast call volumes and call handle times based on historical trending and information from the business. Then suggest hiring plans and staffing levels to handle that volume. Also track historical call data, agent adherence to their schedule, and agent off phone time.
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A domestic call center is defined as a call center only servicing the local community. An example would be of a local pharmacy. That company can have a local call center. However, someone in a different country would not be able to take their services. Hence, it is called domestic call center.
