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A Call Centre refers to a centre that specifically handles 'Calls' i.e. Telephone based traffic, as opposed to a contact centre which handles 'contacts' from multiple channels i.e. Web, email, Webchat, Click to call, (as well as Telephone contact). Go4Customer deals in both.

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6y ago
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15y ago

Tele calling, call you to sell.

Call-centre are there for you to ring for sales and customer service

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16y ago

Do you mean the CTI?

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Q: What is the difference between ICT and call center?
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The only difference between ICT and ICTs is that one is singular and one is plural. This means there is only one in ICT and there are multiples in ICTs.


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ITC is the processing and storage of microelectronic based combinations. ICT is a more general term that encompasses all means used to gather, store, and process information.


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