What is egan's soler theory?

Answer 1

The theory Soler was created by a man called 'Egan'. He believed that "there are some micro-skills (which are non-verbal parts of communication) that can help communication between people. His theory shows that basic non-verbal communication can help make a person feel involved and cared for when working with another person". Soler is a non-verbal listening method that is used commonly in communication.

Soler means:

S: Face squarely; by doing this it shows that a service provider is involved with their client. Egan states " the bodily direction you adopt shows the message that you are involved with the client"

O: Keep an open posture:

Keeping an open posture means not crossing arms and legs as this sends a message that you are not involved or really interested in the person talking to you. Egan believed "open posture is generally seen as non-defensive".

L: Lean: by leaning forward when a person is talking to you, it shows that you are involved and listening to what the person has to say.

E: Use good eye contact-having good eye contact with a client shows that you are listening and that you are not distracted. It shows you are involved because you are focusing on the person you are talking to.

R: Be relaxed: it is important to keep still and not move about when a person is talking to you.