customer oriented organization is to create a company that focus on the customer need .
CRM can have a major impact on an organization through: • Shifting the focus from product to customer, traditionally, focus had been on product. It is only in the last decade or so that the focus has not shifted on customer. • Streamlining the offer to what the customer requires, not want the organization can make. It was for a very long time that we put emphasis on what companies can produce and their efficiency in that. But now the focus is on what the customer wants. • Now emphasis is on highlighting competencies required for an effective CRM process
A care token is a gesture made by the company to retain a customer after his/her having experienced bad customer service.
Having customer feedback is essential to the success of any company. A company can use surveys or focus groups to find useful customer feedback
To exceed customer expectations you try to understand your customers' values and focus on customers who share a common vision
"The jobs that would focus the most on customer relations would be commercial customer support, focus groups, advertising, customer relations, and customer satisfaction."
employees are able to focus on unique customer need
A lot of companies offer customer service training programs to personnel. Example of these companies are: Customer Focus Inc., The Customer Focus, and Customer Service Training - Service Quality Institute.
allow greater customer focus
customer oriented organization is to create a company that focus on the customer need .
the truly answer is market share, customer acquisition and customer profitability
him or her
ok
You aren't meant to focus as such.. just enjoy it!
customer focus is the way were target group of customer is separated on the basis of their income,place and society.
If it's a customer service job, community focus would probably be most important.
A manager should focus on resolving customer problems. There should also be focus on ensuring there is enough products for the demand.