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What is the Purpose of Service Level Management?

Updated: 9/21/2023
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Anandvijayakumar

Lvl 1
12y ago

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The purpose of the SLM process is to ensure that all delivered services are monitored and measured against the agreed levels of service and that the results, expressed in accordance with the customers' needs, are reported regularly to the business and customers.

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12y ago
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Service Level Management software is mostly used for tracking and monitoring services. This is so the IT can meet the needs of the business at the time.


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s.l.m. is service level management


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The purpose of Service Catalog Management is to create and maintain a Service Catalog of all services currently delivered or ready to be delivered by the IT service provider. Service Catalog Management must ensure that the Service Catalog meets the agreed functionality, usability, accessibility, availability and performance requirements of all those who need to use it.

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What is the purpose of service level management software?

Service Level Management software is mostly used for tracking and monitoring services. This is so the IT can meet the needs of the business at the time.


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