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OSS operation support system process data generated by business process system which involves the telecommunication network including VOIP, broadband, bill generation etc. IT has 3 parts

  1. TPS (transaction process system)
  2. PCS (process control system)
  3. OAS (office automation system)

While Management support system :- it provides information and support, needed for effective decision making by managers.

  1. MIS (management information system)
  2. DSS (decision support system)
  3. EIS (executive information system)

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Meetanshu Mittal

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Q: What is the difference between operation support system and management support system?
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