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Following are the primary responsibilities of help-desk support tech:

  • Provide technical assistance and support to approaching inquiries and issues related to computer systems, OS, and hardware.
  • Keep up every day execution of computer systems.
  • React to email messages to clients looking for help.
  • Install, modify, and repair computer hardware and OS.
  • Run diagnostic programs to resolve issues.
  • Pick up input from clients about PC utilization.
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8y ago
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14y ago

In many businesses, these two professions are one in the same. However, generally speaking, a desktop support position involves helping people over the phone or in person to accomplish the task at hand. This may be giving instructions with specific programs, or helping to ensure the user's computer is communicating properly on the network. A computer technician, on the other hand, is the person whose job is to figure out why the computer doesn't work and repair it. This is most likely done in an environment set up for this particular task, so that the technician can be surrounded by the tools of the trade, which can be difficult to take to the user's desk for a repair. So, the former is helping people do things on the computer, the later is fixing the computer itself.

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14y ago

Cleaning viruses found in computers.

From Terry Yong Shin Yang Miri

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11y ago

To attempt to fix a computer and not break it.

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12y ago

To fix computers!

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11y ago

i dont now

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Q: What is the main duties and responsibilities of being computer desktop support or computer technician?
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