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What is the formula of sla in bpo industry?
Call answer within threshold/Total call offered-total call abandoned after threshold*100
Why do want work in bpo?
for better prospects what the bpos gives than the hotel industry
What will you do after join in bpo?
Did you mean what will be your next career step after being in the BPO Industry? I suggest you earn certifications that is close to the nature of the account you are handling. Learn the workarounds of it and then offer the company you will be applying the experience and the knowledge you have gained while working in the BPO Industry. Explain to them what you can do. -coachmarketingninjas dot com
How do you start a bpo?
Starting a BPO (Business Process Outsourcing) first and foremost requires that you have management and skills about this industry. You may want to check this Philippines BPO Providers link to learn more information about this service:
Is BPO a production industry?
BPO has its roots in the manufacturing industry, with manufacturers hiring other companies to handle specific processes, such as the parts of their supply chains unrelated to the core competencies required to make their end products.
Why BPO after MBA?
i will start writing to this question with one word "It Depends" yes it depends on ones choice if someone has got interest in working with BPO than he/she will go for BPO doesn't matter what he/she has done.A few of us thinks that BPO is a useless place to work with but lemme clear it in India BPO industry is way better than other industries and this industry is full of scopes and opportunities.A MBA can also join BPO industry if the job profile mates with his/her specialization and expectation another thing is BPO provides an excellent working environment and if you don't want to get screwed up from some cheap marketing employers than certainly BPO industry is a best option, more over you will get a handsome amount in terms of salary.last but not the least if you are passed out from an ordinary college or a business school either with low grades or with low ex poser than certainly you should go for a BPO job. They will nourish your skills and you will get some real time good ex poser
What is the present situation of the bpo industry?
Its growing to say the least,one can really enhance and polish their abilities..BPO makes you extremely refined and improves your communication skills
Can a collections agency outsourced their operation?
Sure it happens all the time,,, Its what the BPO industry in the Philippines is known for
Is british telecom a bpo or telecom industry?
British telecom is a old name of BT which deals in telecom and broadband
How many BPO's companies are there in India?
Answer18 private insurance companies in India % the share is 74:26Another answer:When someone talks about BPO in India, I think the context is Business Processs Outsourcing. If the question was in regard to business processs outsourcing, the answer is not sure. I am from BPO industry, and I think there are about 10000 such companies in India.
What will be the shrinkage calculation formula in a call center where week offs are fixed?
(schedule+unschedule)/total roaster
Why did you choose a call center agent than a nurse?
Because BPO industry is unique, perhaps because it's the only industry where the average age of an employee is between 18 and 28 years. Anyone with good written and verbal English proficiency, sound communication skills and willing to work in different shifts can secure a job in the BPO industry.
