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Appropriateness in a business letter means:
- stating clearly why you are writing.
- using formal or semi-formal language (even the the recipient is a personal friend).
- providing the information necessary to support your reason for writing without going off track.
- unless it is specifically pertinent to the reason you are writing, do not relate emotions of use emotional language.
- don't go off track your purpose; be concise and to the point.
- end by telling the recipient the result you expect; state clearly what you want them to do; don't wait for them to figure it out or leave them guessing.
- provide the contact information for the recipient to follow through.
- always finish by thanking them for their time, even if the letter is a complaint letter or a bad news letter.
In addition to using a business format or good grammar, appropriateness includes clarity in the purpose and the expected outcome of your letter.
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