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Q: What is the purpose of having workplace procedures and policies for the coordination of quality customer service in workplace operations?
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Why is it important for organisations to monitor the procedures that they use to deliver customer service as well as the final results?

The objective of this process is to predict consumers purchasing power, motivation, self-orientation, and resources and the forecast marketplace acceptance pf products and services. It is also to determine process design. That is, information about customers enables the organisation to build into it's operations cost effective and efficient processes and procedures that will result in customer needs being met in a timely manner.


Why it is important for organisations to monitor the procedures that they use to deliver customer service as well as the final result?

The objective of this process is to predict consumers purchasing power, motivation, self-orientation, and resources and the forecast marketplace acceptance pf products and services. It is also to determine process design. That is, information about customers enables the organisation to build into it's operations cost effective and efficient processes and procedures that will result in customer needs being met in a timely manner.


Why it is important for organisations to monitor the procedures that they use to deliver customer service as well as the final result.?

The objective of this process is to predict consumers purchasing power, motivation, self-orientation, and resources and the forecast marketplace acceptance pf products and services. It is also to determine process design. That is, information about customers enables the organisation to build into it's operations cost effective and efficient processes and procedures that will result in customer needs being met in a timely manner.


What is another title for customer service manager?

As far I know the another title for customer service manager is Operations Manager.