Want this question answered?
The customer will expect the same quality goods and service and will be happy when they receive what they expect.
1) timeliness of the service 2) quality specifications meeting customer's expectations
Microsoft is better
Marketing is the delivery of customer satisfaction at a profit. Goals: Attract new customers by promising superior value and keep and grow current customers by delivering satisfaction.
For a private limited company, it is important that customer research is carried out to identify a customers needs and expectations, in order to produce a product or service which is suitable in price, quality, quantity etc. This may be down through primary research such as. customer interview, survery etc.
"Quality is conformance to customer expectations""Reliability is quality over time"
The customer will expect the same quality goods and service and will be happy when they receive what they expect.
Service quality is having vast meaning. And it is in the customer mind what he wants and it can be defined as expectations of customer towards the service or product.
Safety relates to the absence of injury or property damage Quality relates to meeting the customer's expectations for a product or service, or, in some uses, to meeting specifications.
" We shall strive to deliver products to meet and exceed Customer expectations of Quality, Delivery and cost "
1) timeliness of the service 2) quality specifications meeting customer's expectations
Microsoft is better
value line
" We shall strive to deliver products to meet and exceed Customer expectations of Quality, Delivery and cost "
Customer Relationship Management Quality Management Customer Segmentation
Marketing is the delivery of customer satisfaction at a profit. Goals: Attract new customers by promising superior value and keep and grow current customers by delivering satisfaction.
Quality assurance is the end result of a good quality control system. Basically, quality assurance means that the end user (customer) can be assured that the goods/service he paid for will be of high quality.