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Why is it important to identify customer needs and expectations?
Wiki User
∙ 11y ago
For a private limited company, it is important that customer research is carried out to identify a customers needs and expectations, in order to produce a product or service which is suitable in price, quality, quantity etc.
This may be down through primary research such as. customer interview, survery etc.
Wiki User
∙ 11y ago
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How do you balance the needs and expectations of the customer with those of the organisation?
It is important to balance customer needs with those of the organization. Typically, an organization's main priority is customer satisfaction. In such a case, the best policy is to make sure the customer leaves happy.
What 5 factors affct customers needs and expectations?
Customer needs and expectations will be determined by:-cultural factors-socio-economic factors-time-age-personality
Identify five types of customer needs?
real needs stated needs unstated needs delight needs secret needs
What is the purpose and value of identifying internal customer needs and expectations?
The purpose and value of identifying internal customer need and expectations is that the customer becomes a loyal customer and sales increase. They also will boost sales by making referrals to other customers by having pleasant experiences.
What strategies could you implement to identify customers needs?
By asking the customer that they want
How do you identify the customer's needs for information and advice?
how can you identify the customer's needs for information and advice?
How do you balance the needs and expectations of the customer with those of the organisation?
It is important to balance customer needs with those of the organization. Typically, an organization's main priority is customer satisfaction. In such a case, the best policy is to make sure the customer leaves happy.
How do you identify customer needs?
-CUSTOMER NEEDS ARE PRODUCTS AND SERVICES THAT ARE NECESSARY TO BUY, i,e FOOD- CUSTOMER EXPECTATIONS ARE THE CUSTOMER'S WANT AND NEEDS USUALLY EXPRESSED IN TERMS OF VALUE, PRODUCT, FEATURES, CUSTOMER SERVICE AND AFTER SALES SERVICE.
How does an organisation balance its needs with customer expectations and needs?
An organization can balance customer expectations and needs by offering customers a product that is affordable and something they need. They can also offer new products from time to time, as well as special offers.
What 5 factors affct customers needs and expectations?
Customer needs and expectations will be determined by:-cultural factors-socio-economic factors-time-age-personality
What is the difference between customer needs and customer expectations?
the differenece is that customer needs mean when they need stuff or help with doing something, but a customer expectation is when the customer has everything and dont need help with anything like a customer need!.
What is the criteria of assessing customer relations?
Customer relations can be assessed by factors such as response time to inquiries, resolution of issues, customer satisfaction surveys, repeat business or referrals, and overall customer feedback. It is important to gauge how well the company is meeting customer needs and expectations through these criteria.
Identify five types of customer needs?
real needs stated needs unstated needs delight needs secret needs
Why do you need to clearly understand what the customer needs are?
Understanding customer needs will help you define new market opportunities and drive innovation and revenue growth in every aspect of your organization.
What questions are asked in competency based telephone interview?
How do you identify your customer needs? How do you gain trust from your customer?
What is the purpose and value of identifying internal customer needs and expectations?
The purpose and value of identifying internal customer need and expectations is that the customer becomes a loyal customer and sales increase. They also will boost sales by making referrals to other customers by having pleasant experiences.
What strategies could you implement to identify customers needs?
By asking the customer that they want
