The FRONT OFFICE is the nerve center of a hotel. Members of the front-office staff welcome the guests, carry their luggage, and help them register, give them their room keys and mail, answer questions about the activities in the hotel and surrounding area, and finally check them out. In fact, the only direct contact most guests have with hotel employees, other than in the restaurants, is with members of the front-office staff.
The front office functions can be divided into five general areas:
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reception
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bell service
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mail and information
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concierge
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cashiers and night auditors
Two major departments are represented in this list. The employees staffing the first four areas are in the rooms department. The fifth is the financial area, where guest charges are accumulated and posted to the bills, and all cash transactions are consummated. These are all accounting-department functions, and so the cashiers and night auditors are in that department.
how to write a transfer letter from housekeeping department to front office
Yes
be patient
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front ofice department is one of the department in hotel which interact with guest first... and it also the place where room selling proses take the place...
relationship between the front office and the security office
how to write a transfer letter from housekeeping department to front office
The front office department is interrelated with the human resources department due to the fact that human resources relies on the front office. The front office is generally the point of contact for students, who may need human resources. Human resources may also use the front office department to distribute applications, and other types of paperwork.
hirarchy of front office staff
The front office department at most hotels is the department responsible for taking care of guests on arrival and departure. The department operates the front desk area and sometimes the concierge desk.
be patient
Yes
Concierge
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commision matters
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