What is the strength and weaknesses of Dell?

Answer 1

The weaknesses to implement a new strategy are self-conceived via issuing poor customer service, limited consumer choice, limiting the consumer shopping experience to one method (indirect - phone, mail order, internet), and failing to measure quality before selling thousands of faulty products, thereby costing the firm significant amounts of profit and negatively altering the customer-base as a result of these actions. At this point I believe Michael Dell should remove himself from the picture and appoint someone he trusts to administer the renovation of Dell. A new face breeds the acknowledgement that change is occurring and it typically brings great attention. However, if the revised strategies result in even further profit-loss and negative press from analysts, then Dell can surely consider their image scared permanently.