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What two factors related to an organization's products or deliverables can lead to customer satisfaction or dissatisfaction?
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What is the focal point of all marketing activities?
The focal point of all marketing activities is to achieve maximum customer satisfaction because customers are the kings and queens for an organizations.
Can you give some challenges in customer satisfaction?
what are the challenges of customer satisfaction
Causes of customer dissatisfaction?
There are many causes of customer dissatisfaction. Usually it involves not being happy with a product or the sales people. Both can be corrected by understanding things from your customer's point of view and providing good customer service.
What is the Kano Model?
The Kano Model asserts that, for some customer requirements, satisfaction is proportional to the extent that the product or service is fully functional. The Kano Model shows how satisfaction rises proportionally with increases in functionality for certain characteristics, while satisfaction or dissatisfaction is affected disproportionately for other characteristics. That is why they say that this model is "one-dimensional." A 20 percent improvement in functionality results in a 20 percent improvement in customer satisfaction. A 10 percent increase in response time results in a 10 percent increase in satisfaction. And so on.
Why isn't customer satisfaction with a retailer equally important for all customer types?
why isn't customer satisfaction with a retailer equally important for all customeer types?
How is customer lifetime value is related with customer dissatisfaction?
aaa
What are the main activities that need to be performed when validating a projects scope?
The customer or sponsor formally accepts deliverables, the customer or sponsor and the proj mnr inspect deliverables to confirm reqmts.
What are the main activities that need to be performed when validating the project's scope?
The customer or sponsor formally accepts deliverables, the customer or sponsor and the proj mnr inspect deliverables to confirm reqmts.
What is the focal point of all marketing activities?
The focal point of all marketing activities is to achieve maximum customer satisfaction because customers are the kings and queens for an organizations.
Customer satisfaction is Hr or Marketing?
Customer satisfaction is part of marketing.
Can you give some challenges in customer satisfaction?
what are the challenges of customer satisfaction
customer satisfaction survey app?
customer satisfaction survey app
What of these can be used to express customer dissatisfaction?
a boycott
What is Literature review on customer satisfaction?
What is business literature review on customer satisfaction?
Causes of customer dissatisfaction?
There are many causes of customer dissatisfaction. Usually it involves not being happy with a product or the sales people. Both can be corrected by understanding things from your customer's point of view and providing good customer service.
What is the Kano Model?
The Kano Model asserts that, for some customer requirements, satisfaction is proportional to the extent that the product or service is fully functional. The Kano Model shows how satisfaction rises proportionally with increases in functionality for certain characteristics, while satisfaction or dissatisfaction is affected disproportionately for other characteristics. That is why they say that this model is "one-dimensional." A 20 percent improvement in functionality results in a 20 percent improvement in customer satisfaction. A 10 percent increase in response time results in a 10 percent increase in satisfaction. And so on.
What is kano model?
The Kano Model asserts that, for some customer requirements, satisfaction is proportional to the extent that the product or service is fully functional. The Kano Model shows how satisfaction rises proportionally with increases in functionality for certain characteristics, while satisfaction or dissatisfaction is affected disproportionately for other characteristics. That is why they say that this model is "one-dimensional." A 20 percent improvement in functionality results in a 20 percent improvement in customer satisfaction. A 10 percent increase in response time results in a 10 percent increase in satisfaction. And so on.
