0
Business process outsourcing (BPO) contains the transmission of processes along with the associated operational activities and responsibilities, to a third party with at least a guaranteed equal service level and where the client contains a firm grip over the (activities of the) vendor for mutual long term success. BPO is positively related to the search for more efficient organizational designs: cost reduction,productivity growth and innovative capabilities. Hence, a source for strategic advantage.
Traditionally, BPO is undertaken by manufacturing firms. For instance Coca Cola, where almost the entire supply chain is outsourced and the company is essentially becoming a marketing organization. However, BPO is nowadays rapidly conquering the service oriented firms as well. A well-known example is provided by the Bank of America, who outsourced their entire HR function to Exult, one of the leading Human Resources BPO vendors.
BPO is often divided into two categories: back office outsourcing, which includes internal business functions such as billing or purchasing, and front office outsourcing, which includes customer-related services such as marketing or tech support. The endless opportunities IT provides, stimulates (cross-border) BPO activities. BPO that is contracted outside a company's own country is sometimes called offshore outsourcing. BPO that is contracted to a company's neighboring country is sometimes called nearshore outsourcing.
Use of a BPO as opposed to an application service provider (ASP) usually also means that a certain amount of risk is transferred to the company that is running the process elements on behalf of the outsourcer. BPO includes the software, the process management, and the people to operate the service, while a typical ASP model includes only the provision of access to functionalities and features provided or 'served up' through the use of software, usually via web browser to the customer. BPO is a part of the outsourcing industry. It is dependent on information technology, hence it is also referred to as information technology enabled services or ITES. Knowledge process outsourcing and legal process outsourcing are some of the subsets of business process outsourcing.
Leading BPO in India are wipro,Intelnet,accenture,E&Y,EXL,WNS,EDS convergence etc.
What else can I help you with?
Does the work in a BPO get counted as an Experiance?
yes if you are going to work in another bpo means. If you are going to work in IT company means they will not count this as experiance......
What are the functions of BPO?
The functions of BPO is an easy way to streamline your business process and get more work done for less. Originally, consumer business used to outsource their manufacturing to cut down costs, but now almost every company including outsourcing in its business model.
Who provides best bpo service in UK?
I have also work with a Bpo company their marketing office at London, the have very good knowledgeable team. Their company name is Maven Bpo
Why did you decided to work in BPO company?
i got paid alot.
Why do want work in bpo?
for better prospects what the bpos gives than the hotel industry
What are the 5 components that makes a BPO unique?
random work..i think..
Is a data entry process work a BPO or a KPO?
It's a C3-P0.
What is the work of Ar caller in an international bpo voice process?
Account receivable
Where could one learn more about BPO work?
BPO jobs can include both incoming and outgoing call centres. Indeed and Monster have many jobs listed which one can choose from. Many large companies use BPO for technical services as their IT departments.
What is back-end operation in a bpo?
It is a like a technical procces in BPO. In backend proess we work with MsOffice tools like-MS-Exel, MS-World etc. And we work on internet and company also can give to us dta operator work. (Imranddun@gmail.com)
Why bpo work at night?
BPOs work at night due to different time zones, as they work in countries which have different time zones.
What does bpo do?
A BPO company can take responsibility of a part of your business activity and work for you. In other words, any business can outsource a part of its activities to a BPO company. A business can thus concentrate on the core business while the BPO Company works on your behalf. The services that can be outsourced are customer service, telemarketing, lead generation, HR services, accounts & finance, and much more.
