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The fan is wired to the house wrong. Typically the red switch wire in the ceiling box will be nutted off and not used when a remote is installed. Sounds like, in this case, the fan light wire (blue) was connected to the red switch wire in the ceiling box instead of being correctly connected to the remote unit at the fan.

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Q: When using the remote for a Hunter fan-light the light will not turn on-off using the remote-it will turn on-off using the wall switch but the fan will turn on-off using the remote Any ideas?
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