The best way to deal with an angry customer is to speak to them with a calm friendly voice. Listen to their complaint and show true sympathy. As the old saying goes - you can catch more flies with honey than vinegar.
This is a very commonly-asked question on job interviews, particular for positions where you will be doing customer service or working with the public. The interviewer wants to know if you are able to handle a difficult situation without getting too upset yourself-- in other words, can you be a professional even if you are under pressure? For example, did you encounter a customer who was angry or someone whoh was saying rude things to you? Describe what the situation was, and then tell the interviewer how you handled the crisis -- what you did to either improve it, make the customer feel better, or at least calm the person down.
face to face with an angry costumer
be polite, be calm. get the manager, they deal with it better.
always have patience.
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With a smile, quiet tone, and a lot of patience.
apple
kick them in the balls
super angry
This is very simple!For this , you need to have a lot of patience and courage so that the costomer doesn't get angry.
There is no difference. Costumer service is all about helping the costumer find the right costume for the customer.
You can't be a costumer on Papa's Freezeria.
You can handle an angry passenger by listening to them. You can repeat the problem back to them so they know they were heard. You can fix their complaint or refer them to your manager. You should stay calm and not allow your emotions to match theirs.