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What is the first step in mollifying a customer who has received bad service?
Admit to dropping the ball, if you provided bad customer service and you admit it, your apology that follows will take the sting out of the poor service that was given.
What is a customer Service in general?
You must take care of your customers. They will always be back if you take care of them.
What does it take to give great customer service?
Going that extra mile, treating customers the way you like to be treated. Search on you tube for "johny the bagger". Great customer service
What is bad customer service?
bad customer service is when you do not take the time to help someone because it is not profitable to you in any way. it is ignoring a customer. if you get a query and you do not know the answer then you should refer them to someone who can answer their question. bad customer service is being in polite and not helpful in any way when needed buy a customer. being rude or obnoxious is bad too.
Who is a customer service or customer relations officer?
This is the person who oversees customer service in general. The "officer" is the person who determines customer service policy - for example, how far the company can go to satisfy a customer, what constitutes how much a rep must take from an abusive customer, etc. It's a multi-faceted position focused on three sides: the customer, the company, and the customer service representative. This person will also, in the event a junior rep cannot answer a question, steps in with a mutually satisfying answer for all parties. After which, the officer will make sure the junior rep is sufficiently trained to handle the issue independently in the future.
Can you get a degree in customer service?
I don't believe there is one. But there are business courses you can take and possibly community courses that can help improve your customer service skills. It's some thing that is learned from watching other people over time.
Should all small businesses be required to develop training courses for customer service and employee safety?
A small business should only be require to offer training courses and customer service courses if they have 5 or more employees. If the small business consists of 5 employees or less, it makes no sense to take money that would be better invested in expanding the business, and investing in courses.
Where can I take hospitality courses online?
You can through online hospital, on line recommend, on line school, You can through field internships to continuing your professional knowledge and service.
Are there any online writing courses I can take?
Yes, there are many online writing courses you can take. You can find some of these at writingclasses.com.
Where can I take online paralegal courses?
There are a number of places that you can go to take paralegal courses online. You can go to Carrington at www.carrington.edu/California-Online or nationalparalegal.edu/.
What are the hours for Dell customer service chat online?
Online chatting is easier than trying to get hold of the customer service number, and getting on the phone with a representative. It could take hours because they are constantly on the phone. Online, they have 24/7 support. Which means you can contact them at anytime of the day or night.
What are some good websites where I can take online insurance courses?
Two websites that you can take online insurance courses at are, www.GEICO.com and www.BuyOnlineInsurance.com.
Where could one take property investment courses online?
There are many places where one could take property investment courses online. The best places to take property investment courses online would be through a university.
Where can I take online hotel management courses ?
You can easily take online Hotel management courses on the following website : www.elearners.com This website provides a complete online training and degree of Hotel management courses.
Are there any online college courses to take when one wants to be a design engineer?
The courses you can take online include your basic requirements such as mathmatics and basic english courses. The more advanced courses you'll want to take on campus. There are a few online college courses that a person interested in design engineering could take. In fact, a comprehensive program can be found at engineeringonline.ncsu.edu.
Can I take electrical courses online?
Yes, you can! Check out http://www.onlineelectriciandegrees.com/. This site offers top schools that have electrician degrees that you can take courses online.
Where can one take free English courses online?
My cousins are new immigrants and don't have much money. Where can they take free English courses online?
