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If the letter is inquiring, requesting, or complaining, the outcome is requested in the last paragraph, sometimes called the 'call to action' paragraph.

The last paragraph of a business letter should include:

  • a statement of the expected outcome
  • any information for the recipient to follow up (phone numbers, address, email address, pertinent dates, etc.)
  • a 'thank you' for the recipients time and attention to your needs
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Q: Which part of a business letter describes the outcome?
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