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Staying calm, or staying cool, is important for a health care worker because it is the most functional state of mind to be in that allows for the clear thinking that is required in order to make rational decisions. Being the opposite, emotional, is wonderful for relieving some of the distress that a patient can experience from the fear brought on by their condition, but that will do nothing to make them better in the long run. In other words, a calm mind can take care of problems, an emotional mind can feel better about its situation, but cannot do anything about it. That's why they are called patients in the first place, because they have to be patient.

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Q: Why Has a health care professional why is it important to remain calm?
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