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Q: Why are employee self-management and empowerment necessary for good customer service?
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What is empowering?

empowerment is a strategy and philosophy that enables employees to make decisions about their jobs. Employee empowerment helps employees own their work and take responsibility for their results. Employee empowerment helps employees serve customers at the level of the organization where the customer interface exists.


What is empowering people?

empowerment is a strategy and philosophy that enables employees to make decisions about their jobs. Employee empowerment helps employees own their work and take responsibility for their results. Employee empowerment helps employees serve customers at the level of the organization where the customer interface exists.


What role does the human resource element of the customer service environment play in customer satisfaction?

Proide employee with the information necessary to be able to satisfy the costumer


What roles does the human resource element of the customer service environment play in customer satisfaction?

Proide employee with the information necessary to be able to satisfy the costumer


What role does the human resources element of the customer service environment play in customer satisfaction?

Proide employee with the information necessary to be able to satisfy the costumer


Can an employee ask a customer to leave after the customer tells the employee to shutup?

No the employee cannot.


What are indicators for employee empowerment?

self determination impact competence meaningfulness


How does a human resource information system help the organization?

employee empowerment primarily involves


Are employee benefits really necessary why?

Are employee benefits really necessary? Why?


What has the author Lucy Seifert written?

Lucy Seifert has written: '40 activities for training in self-empowerment' -- subject(s): Employees, Employee empowerment, Training of, Assertiveness training


What can the employee do to the customer after the customer tells the employee to shut up?

50/50 of refusal of service. Other than that, nothing.


Is employee motivation and good customer service linked in any way?

A motivated employee will always render better customer service.