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Tourists like to feel welcome and well taken care of. They want clean, healthy, comfortable living conditions generally, and if possible, at a good price. Different people want different things, and some expect a certain level of luxury especially if they have the money. Bad service dissapoints people and they will often spread the word to others, resulting in loss of business. Sometimes it is the little things that help eliminate bad feelings.

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Q: Why hospitality important the tourism industry?
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