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You have been using your hp photoscanner 1000 on your windows 98 but now you have upgraded to a windows vista you cannot use your 1000 so perhaps you could send you an update disc for a windows vista?
Wiki User
∙ 16y ago
If what you're trying to say is that when you try to install software on your Windows Vista from an old disk for you HP PhotoScanner 1000, the problem might be that the software isn't supported by Windows Vista. A way to check is to see on the disk if it says 'Vista' under the Windows operating systems supported. I have checked the website already for you, and sadly, Vista isn't supported. If you want to see for yourself, do this: 1). Go to http://www.hp.com/. 2). Click on "Support & Driver Downloads" on the left side of your internet browser. 3). Select "Download drivers and software (and firmware)" and type in"C9900A" (your product's SKU Number) in the space provided. 4). The page clearly states that Windows Vista (classified under 'unlisted software') is not supported. So, here is my advice to you, dear friend: buy a new scanner.
Wiki User
∙ 16y ago
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