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You work as a PC technician for a boss who believes you are really bright and can solve just about any problem he throws at you Folks in the company have complained one time too many that the file se?
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Which action by the technician most likely caused the customer to complain?
The technician occasionally confirmed an understanding of the problem.
A customer calls to report a problem with a computer What is the first step the technician should use to resolve the computer problem?
Gather information from the custome
A customer is upset and wants to speak to a specific technician to resolve a problem immediately The requested technician is away from the office for the next hour What is the best way to handle thi?
Make an offer to help the customer immediately, and advise the customer that otherwise the requested technician will call the customer back within two hours.
A customer calls to report a computer problem Which two actions can the technician use to establish a good rapport with the customer Choose two?
allow the customer to speak without interruption
A customer calls to report a computer problem Which two actions can the technician use to establish a good rapport with the customer?
Answer: What types of problem please explain. because with out we know issue we can't give suggetion. Allow the customer to speak without interruption. Refer to the customer by name whenever possible.
How can a technician verify the cause of a problem?
By fixing the problem!
While a technician is listening to a lengthy explanation of a problem the technician identifies the solution to the problem how should the technician proceed?
Wait until the customer has finished speaking, and then explain the possible solution.
When a technician receives a call for assistance from a customer what should the technician do first?
Identify the user and associated problem.
Which action by the technician most likely caused the customer to complain?
The technician occasionally confirmed an understanding of the problem.
What technician do for problem solving?
As an analyst anyway, the first step of problem solving is to troubleshoot it.
Can you be a licensed vet technician with a GED in NYS?
Yes. That is not a problem.
Can you give me a sentence with the word reproduce in it?
The customer complained of a certain problem on his computer, and after testing, the engineer was able to reproduce it.
Another problem with Hamilton's plan is southern states complained...?
About having to help pay other states debts.
What can you do if you have lost the interactive display on your microwave?
This common problem can be repaired by a competent technician.
How would the technician verify the cause of problem?
verify the cause by testing the sample
How would the technician verify the cause of the problem?
verify the cause by testing the sample
Why is the airbag light on in your car?
problem with the airbag system have it checked by a qualified technician
