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I would try to connect the device to another computer to make sure its not just your computer. If both computers cannot see the data there is most likely damage to the FAT (file allocation table) and/or boot record or the transport hardware in the external enclosure is going bad. If you can physically remove the harddrive from the enclosure and directly connect to a motherboard, that may be another alternative. If all this fails, you may have to contact a data recovery company or try recovering data with a freeware data recovery program (or buy one)

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14y ago
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13y ago

You need to describe the problem in more detail. Here are some things to try:

Have you tried connecting the hard drive to another PC - does that work? Have you tried a different cable? Is the power light on? Do you get any messages on the PC? Can you plug something else into the same USB socket and does that work?

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Q: Your external hard drive appears on your computer all right but you cannot access it?
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