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Computer repair is usually handled by local shops or big-box retailers, but a growing number of people are using online computer repair services. These services receive laptop and desktop computers that are shipped in from their customers, perform the necessary repairs, and send the computers back. If you’re considering an online computer repair service, here’s a quick guide to help you choose and use one correctly.

First of all, selecting a reputable service is important, so do some research on various online computer repair companies. Look at their customer feedback on impartial websites like Google and Yahoo!. Check online forums or ask a friend for a recommendation. You should be looking for a service that advertises its prices for common computer repair services, because websites that don’t advertise any prices may not be reputable. Compare a few repair shops before you make a decision. You may wish to speak with the repair techs over the phone to gauge their professionalism.

Once you’ve chosen a repair service, you’ll need to pack up your computer. If you have a laptop, you can often buy a cheap laptop shipping container. Many online computer repair shops will provide shipping containers for some laptops and desktops, but in any case, be sure that the computer is tightly packed and that it doesn’t have much mobility in its packaging. Follow the shipping instructions of the computer repair service, and buy shipping insurance before you send the package to them.

Once your computer has been shipped out, you’ll be waiting for a call with a diagnosis. If you accept the computer repair company’s estimate, they’ll begin working on your computer. Be patient, but hold them to any advertised turnaround times. If they start to take too long, make sure that you know the reason for the delay, and ask about a discount for the extra time.

Within a few days, you’ll be up and running with your computer fully repaired, and you’ll probably save some money by using an online computer repair service.

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