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This problem can be caused by one of several problems. If this is one of the antique wood windows with ropes and weights inside the wall, the rope may be broken, or the weight snagged in the wall, keeping it from falling down. The solution would be to pull off the trim board and inspect the space where the weight is to slide up and down. New ropes can be bought at a local hardware store, if you take the old rope in to match the size for the new one. If this is a newer style window with springs in the slide, the problem could be that the spring has broken or become undone. Depending on the specific design, it may have to be disassembled to correct the problem. If the spring is unhooked from the sash it should be possible to hook it back onto the proper place. A local home improvement contractor should be able to diagnose this problem with very little time or effort, if he's got any education. In a worst case scenario, you may have to replace part or all of the window, to get rid of the problem.

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