Is there a recall on 2004 GM envoy instrument panel cluster?

Answer 1

The easiest way to find out about any recalls on your vehicle is to contact your dealer. I have personally checked with GMC and there are NO RECALLS on Envoy Instrument Panels.

While there might not be a recall on these yet, there needs to be! Everyone I know that owns a 2004 envoy has problems with the cluster. All this money the Government just gave them from my taxes and they try to ignore this MAJOR issue? And they wonder why people don't buy American anymore? sad...

Oct 8, 2010. I just helped a friend with this problem. It seems it's such a common problem that GM increased the warranty on the cluster to 7 years/70,000 miles. Great, you say? Well, read on!

First GM wanted the vehicle diagnosed by a GM dealer. Once this was done, we were to call GM back and tell them the who the dealership was and that GM would contact the dealership.

We set up an appointment and the dealer determined that the instrument cluster was inoperable (what a stretch). The cluster (Houston, TX) would cost $208.75, programming and labor would cost $295.00 and, of course, tax. We then contacted GM and told them who the dealer was.

GM got back to us and said that it wasn't covered in this case. Reasons?

1) Age/Mileage of the vehicle didn't meet requirements - Delivery date was 01/01/04, mileage was 51,810. What was wrong with this?

2) History of the vehicle - This vehicle was a demonstrator from the dealer, so who knows if that's what they meant.

3) Special coverage parameters were not met - never were told what these parameters were, so, once again, who knows.

Final result? Not covered.

So, moral of the story is: give it a try, but don't hold your breath. It seems that GM would rather take the time and think up excuses not to fix a vehicle than to actually replace the cluster with an obvious design/manufacturing flaw.

Good luck!