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1 What is active listening?

Active listening means listening with the intent to do something about it. It is a skill taught in good customer service.


In career essentials what types of listening will help the employee and customer establish common understanding?

In career essentials, active listening and empathetic listening are crucial for establishing common understanding between employees and customers. Active listening involves fully focusing on the speaker, acknowledging their message, and providing feedback, which helps clarify needs and concerns. Empathetic listening goes a step further by understanding the emotions and perspectives of the other party, fostering trust and rapport. Together, these listening types create a more effective communication environment, leading to better service and stronger relationships.


A customer calls to report a computer problem Which two actions can the technician use to establish a good rapport with the customer Choose two?

allow the customer to speak without interruption


Why active listening and paraphrasing will aid in negotiating a customer complaint resolution.?

Active listening and paraphrasing are essential in negotiating a customer complaint resolution because they demonstrate empathy and validation of the customer's feelings. By actively engaging with the customer's concerns and restating their points, you clarify understanding and show that you value their perspective. This approach fosters trust and rapport, making it more likely for the customer to be receptive to solutions. Ultimately, it helps create a collaborative environment that can lead to a satisfactory resolution for both parties.


What is the difference between customer service and sales?

the difference between customer service and sales is: in customer service you should be listening to your customer and be able to relate to anything they say or do, you should be able to help and understand the customer and know their needs. In sales your job is to be able to pitch anything to anyone whether they like or need it.

Related Questions

What types of listening will help the employee and the customer establish common understandings?

active and reflective listening


What is a good customer care skills?

listening


1 What is active listening?

Active listening means listening with the intent to do something about it. It is a skill taught in good customer service.


What are the ways of listening to customers?

dont interrupt the customer when customer is done reapeat what they said


Is Listening to and understanding how the customer feels about the situation effective?

Yes


Is this effective Listening to and understanding how the customer feels about the situation?

Yes


Is this effective Listening to and understanding how the customer feels about the situation?

Yes


What are the steps involved in successfully handling an irate customer?

listening to the customer, letting the customer vent, identifying the problem, trying to solve the problem, and following-up with the customer.


Part of setting Is to establish a timeline with your customer?

Expectations


In career essentials what types of listening will help the employee and customer establish common understanding?

In career essentials, active listening and empathetic listening are crucial for establishing common understanding between employees and customers. Active listening involves fully focusing on the speaker, acknowledging their message, and providing feedback, which helps clarify needs and concerns. Empathetic listening goes a step further by understanding the emotions and perspectives of the other party, fostering trust and rapport. Together, these listening types create a more effective communication environment, leading to better service and stronger relationships.


What is a customer service department responsible for?

Customer service responsibility involves listening to a customer's complaints. It is also a responsibility of a customer service representative to try and resolve any issues to make the customer happy.


How a company designs a customer driven marketing strategy?

A customer driven marketing strategy puts the customer and their needs and perceptions first. This means truly listening to what the customer wants, not telling the customer what they want.