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As of 2014 instant messaging is fragmented between and amongst desktop and mobile operating systems. Legacy messaging suites such as America Online's AIM and Yahoo Messenger have significantly declined in terms of active users who have migrated to Viber, Skype, and social media utilities. Another future question regards if SMS will become obsolete and replaced by internet based messaging due to the proliferation of smart phones that use broadband and VOIP technologies.

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Q: Future of instant messaging
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