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What else can I help you with?
When users invite a technician to help repair their computer what is this called?
When a user invites a technician to help repair their computer, it is commonly referred to as "remote desktop support" or "remote assistance." This process involves the technician accessing the user's computer from a remote location to diagnose and resolve technical issues. It is a convenient and efficient way to address computer problems without the need for an in-person visit.
What is remote computer support?
I would contact the service carrier thru which I had my service and ask them if anyone could assist me with remote computer support and if that didn't resolve my problem I would ask them if they could refer me to someone who could help me.
How does remote-access software help in the troubleshooting process?
Remote access software is used to access your desktop or laptop computer from another location and using another computer. These software programs allow you to log on to your computer when you are away from home.
What does a remote desktop connection download allow a person to do?
A remote desktop connection download allows someone to access your computer from another location. This typically is used by a company to allow a technician to fix your computer.
What category of technician uses remote access software to update a computer belonging to a customer?
Level two technicians
Which common feature of helpdesk software allows a technician to control a customer computer from a call center desk?
remote diagnostics utility
What are remote helpdesks used for?
Remote helpdesks are used to help clients in assisting with their technical problems. They enable the technician to control the computer "remotely" through the internet order to resolve issues.
What is used by remote access protocols for authentication?
NTLM
A technician wishes to secure the network authentication for all remote users Which security technology uses radio communication with a computer before accepting a username and password?
A technician wishes to secure the network authentication for all remote users. Key fobs is a security technology that uses radio communication with a computer before accepting a username and password.
Can people see what you see on your pc?
Generally speaking, no. But there are situations where they can see your computer screen such as if you've been hacked or if you allow a technician to have remote access.
Which Windows protocol enables a technician at company headquarters to view the screen and control the mouse and keyboard of a computer in a branch office?
Remote Desktop Protocol
What uses buttons to activate commands?
A remote control.
