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What category of technician uses remote access software to update a computer belonging to a customer?
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∙ 10y ago
Level two technicians
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∙ 10y ago
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An inexperienced user reports that the computer is broken After working with the customer for some time the technician is still unable to get the computer to boot the OS?
May be the OS has been lost/erased/deleted and you might need to Reinstall a OS
What two actions are appropriate for a help desk technician to take when assisting customers?
Let a customer finish talking before asking additional questions.If you have to put the customer on hold, ask the customer for permission.
Which task would be the responsibility of a level 2 technician?
When a company has a Tier hierarchy [ie. Tier 1, Tier 2, Tier3], a second level tier or "level 2 technician" would be responsible for specialization. For instance, if we were to compare and contrast your question to the responsibility of a Computer Technician the following scenario would be true: A primary response or first level technician would gather the information and try to solve the incident. If the incident cannot be solved because it requires a level 2 technician (ie. special network access), one would need to move the incident to a level 2 technician. In this case, the responsibility of the level 2 technician would be to complete the work assessed and assist the client or customer with the incident using their specialization.
What are some of the benefits of computer help desk software?
Th biggest advantage to using an online computer repair shop is that a computer never has to leave a person's home and it can be repaired remotely by a technician. Another advantage for using online computer repair services is that the service is available twenty four hours a day, seven days a week.
A call center technician answers a call from a frequent customer who is known to be impatient and lacks experience with computers The customer has an issue with an application that the call center s?
Confirm the issues and give detailed instructions to solve the problem
A customer calls to report a computer problem Which two actions can the technician use to establish a good rapport with the customer Choose two?
allow the customer to speak without interruption
A customer calls to report a problem with a computer What is the first step the technician should use to resolve the computer problem?
Gather information from the custome
Which common feature of helpdesk software allows a technician to control a customer computer from a call center desk?
remote diagnostics utility
A technician is talking on the telephone to an angry customer who is unhappy with previous service How should the technician calm the customer?
Listen carefully and attempt to solve the customer's problem.
A customer is upset and wants to speak to a specific technician to resolve a problem immediately The requested technician is away from the office for the next hour What is the best way to handle thi?
Make an offer to help the customer immediately, and advise the customer that otherwise the requested technician will call the customer back within two hours.
A customer calls to report a computer problem Which two actions can the technician use to establish a good rapport with the customer?
Answer: What types of problem please explain. because with out we know issue we can't give suggetion. Allow the customer to speak without interruption. Refer to the customer by name whenever possible.
How much does a customer service technician make?
It varies
What jobs exist in the customer relations category?
A job that exists in the customer relations category is being a Customer Relations Manager which manages the customer relations department. You could also be a Customer Service Representative which is responsible for establishing a good relationship with the customer.
Are there field technician jobs in the computer industry?
Yes, this would requires you to go to someone's home to fix their computer. My husband does this for a living so I know for a fact that there are field technician jobs in the computer industry. There are also jobs that require you to hook up internet access and fix internet when it crashes, which may or may not require you to go to the customer's home.
When a technician receives a call for assistance from a customer what should the technician do first?
Identify the user and associated problem.
Which action by the technician most likely caused the customer to complain?
The technician occasionally confirmed an understanding of the problem.
True or false generally it is the technician not the customer who ends the call or chat session with the customer?
TRUE
