Fast food restaurants typically do not take back food once it has been served to a customer due to health and safety regulations.
A manager is a person responsible for running the restaurant, or a part of the restaurant. They have responsibilities such as training, hiring, health and safety, food safety, and handling customer complaints.
In the US, the main government agency responsible for food safety is is the Department of Agriculture, which often works closely with the Food and Drug Administration
Generally speaking, the first line of defense concerning the safety of food being served in an eating establishment are people in the kitchen area. Cooks and other food handlers may see too many insects or mice running unchecked in the food preparation areas. Also various regulatory health inspectors may see the same thing when they inspect an eating establishment.
High standards for food safety not only enhance the quality of food served but also foster customer trust and satisfaction. When patrons feel confident that their meals are prepared in a safe environment, they are more likely to return and recommend the establishment to others. This can lead to increased tips for staff, as happy customers often reward good service and quality. Ultimately, a commitment to food safety creates a positive cycle of repeat business and profitability.
If the food served to the customer is not as described on the menu then the customer will be upset. For instance if you ordered a beef steak, potato and pees and were served with fish pie you would send it back. A good restaurant will try to make the food cooked for the customer as close as possible to what the menu says it will be to help the customer choose and thus give the customer a good experience.
Food service organization is a group of professional, that have knowledge in food safety, preparation of food, and customer services.
The FDA or Food and Drug Administration is responsible for the safety of our food supply and pharmaceutical products. The Public Health Departments monitor the food safety, distribution, and handling of food products to the public.
The US Food and Drug Administration (FDA) is responsible for the safety of blood products in the US.
Getting their certification in food safety
As of October 2013, there is no one body or agency that is responsible for food safety in China. While there are food safety regulations in place, there are around ten different national government departments that implement these regulations.
Management is responsible for maintaining the food's safety. This is done by the monitoring of food prepping techniques, cross-contamination avoidance, and proper storing and serving temperatures.