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Email and IM

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Dortha Miller

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Cards in this guide (21)
What is revision

It is a change to the original. This usually applies to documents. A document that has been changed is referred to as a revision.

What does imphasis mean

Typing a word entirely in capital letters to emphasize a word when writing a message in an IM application or email. For example if you want to yell at someone over an email, then you write the whole message in capital letters and with exclamation marks.

How would you use the word template in a sentence

He filled out the form using a PDF template, then printed it.

This document was formated with a template.

What would not be a step in the pre-writing process

Which of the following would not be a step in the pre-writing process?

What is Mail Merge Helper

Mail Merge Helper is a step by step wizard that walks you through how to complete a mail merge.

Do folders have file extensions

No, folders usually do not have file extensions, but they could have if you like. Usually only files have extensions, to indicate the contents of the file.

What is an example of a formal business standard

adhering to your company's dress code of wearing your uniform everyday to work

Why would you copy an individual instead of listing that name on the To line

When the person in not directly involved in the message but has a need to know

Should color and design be used in emails

Yes, but only sparingly, to emphasize a point.

Why is the block letter format commonly used for business letters

It easy to scan for key information.

Why has email communication grown so quickly as a business tool

Because email is easy to use, fast, and inexpensive.

What icon is usually used to indicate an attachment feature

Paper clip APEX

How do contact lists differ from an address book

Contact lists contain more information about a person than an address book.

When is it more professional not to send a business email

When the content is highly sensitive or emotional.

Why should you avoid the use of sarcasm clichés and idioms in business letters

A business letter should be concise and to the point. It should clearly state why you are writing, clearly present information related to the matter of the letter, and state what (if anything) you want the recipient to do in response to the letter.

Idioms and cliches can obscure the point of a business letter and sarcasm can put the recipient in a negative frame of mind.

What is an advantage for scheduling meeting through an email system

You know who has agreed to attend in advance. (APEX)

What is usually at the end of a business email

Your signature

The idea generating technique most often used in writing business letters is

Free writing

What characteristics of a professional businesses distinguishes it from a personal business letter

Personal business Letter come from an individual representing a company

What are letters with already formatted fonts and field's

Templates

A personal business letter may be written by

A college student inquiring about a loan.

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