Can you please share us your experience on handling conflict situations How did you manage the guest expectation as a service assistant in an airline?

Answer 1

This is a very common interview question. What the potential employer wants to know of you, as a flight attendant or ticket agent, is if a passenger got upset, how did you handle it? Were you able to calm the customer down, and were you able to handle the problem he or she was having? If you can answer questions like this well, that shows the potential employer that you know how to manage a crisis situation.