What are the effect of job satisfaction on customer satisfaction?

Answer 1

Answer

YES there is a relation between employee job performance and customer satisfaction

Because if job performance for employee is very high that is mean he is acting well in his organisation, then he could deals perfectly with customers and their requirements

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Yet another tentative: Yes he could deal with requirements, but will he ?

The answer should therefore be yes, *overall*, for as long as there is an effective (formal or informal) performance system or framework (including motivation) orienting the actions of a majority of employees towards customer satisfaction. Moreover, there will always be less productive / effective members of staff, and also there will always be job profiles which do hardly have a visible impact on service quality. Which is why I insisted on the word overall...

As this seems quite obvious I think the question should be reformulated to check whether there is a relationship between employee satisfaction and customer satisfaction, which was partly answered positively via the link provided.

Answer 2

The answer generally would be that employees who have job satisfaction produce better results leading to better company performance but not enough consideration is given at times as to what constitutes job satisfaction. For some, it is being able to get on and do the job through to its successful conclusion with the minimum interference or supervision from others. For someone else, it might be a thank you from management for a job well done. In truth, there are many things that bring job satisfaction but the biggest danger is when a company fails to spot the transition from satisfaction to complacency which can and does happen. One of the most effective ways to combat this is the use of the Japanese kaizan system of continuous improvement. Individuals working as teams constantly look for ways to improve how they do their jobs and this galvanises team spirit whilst allowing the individual the freedom to put their own ideas up for consideration.

Answer 3

When an employee is satisfied with their job, they provide better service. When they provide better service, then the customer will be more satisfied with the job.