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The Talwar Committee, formed by the Reserve Bank of India, primarily focused on enhancing customer service standards in the banking sector. Its main recommendations included the establishment of a customer service department in banks, the implementation of a customer complaints redressal mechanism, and the need for banks to adopt transparent practices regarding fees and charges. Additionally, the committee emphasized the importance of financial literacy to empower customers in making informed decisions. Overall, the recommendations aimed to foster trust and improve the overall customer experience in banking.

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