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Management Alienation is one of the largest key factors in production and operations stagnation. Managements duties, at all levels including the CEO, do not rest by spending 8 hours in an office. Management must include periodic visits to "the workroom floor" to receive feedback from employees including first line supervisors. Management needs to be seen as proactive and interested in the work and not just heard. Management needs to ask employees what they are doing, why they are doing it and what they need or would do different to do it better. Process Improvement Teams will never replace managers that go to the employees and talk.

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