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the eight principles of TQM:

1. quality can and must be manage

2. everyone has a customer to delight

3. processes, not the people, are the problem

4. every employee is responsible for quality

5. problems must be prevented, not just fixed

6. quality must be measured so it can be controlled

7. quality improvements must be continuos

8. quality goals must be base on customer requirements.

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Related Questions

How do you xxplain Total quality management?

Total quality management can be defined as "a system of management based on the principle that every staff member must be committed to maintaining high standards of work in every aspect of a company's operations." So essentially the principles that manage everyone within the company.


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List of companies using total quality Management?

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Total quality marketing is a subset of Total quality management (TQM) If TQM believes that all the management processes are focused on the achievement and improvement of customer satisfaction then total quality marketing is how the marketing department should operate.


What has the author Howard S Gitlow written?

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What are some term of Process control in total quality management constituents?

what are some examples of process control in total quality management constituents?


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What has the author Anette von Ahsen written?

Anette von Ahsen has written: 'Total quality management' -- subject(s): Total quality management


What institute offers total quality management training?

You can try online and find on ITQM or Institute for total quality management. I think that school offers a good management in that particular training.

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