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The key contents of the Service Design Package include:

• The Service definition, agreed business requirements and how and where the Service will be used

• The Service Design including the architectural design, functional requirements, SLRs/ SLAs (if available), service and operational management requirements including metrics and key performance indicators, supporting services and agreements

• A service model showing the overall structure and dynamics of the Service, showing how customer and service assets, Service Management Functions and Processes come together to deliver value

• An assessment of organizational readiness and its implications

• A plan covering all stages of the Service Lifecycle

• Plans for Service Transition (covering build and assembly, test, release and deployment) and for operational service acceptance

• Acceptance criteria and the strategy and plan for User Acceptance Testing

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