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Total Quality Management (TQM) is a management philosophy that involves the whole organisation taking responsibility and ensuring the Quality of their deliverables/products/services and the processes by constantly looking to improve the effectiveness of their operational processes at every stage and get to a right first time state. TQM seeks to identify the source of each defect in order to prevent it entering the final product. An examples would be Ishikawa (Cause and Effect or Fishbone) Diagrams, first used in 1960's in Japanese Shipbuilding yards, they were used to find the root cause of a problem which has an undesired effect, identify the main likely areas of cause, then break these down to further levels and then identify the most likely and solutions to those. Effort can be placed on the 80% of failures normally arising from the 20% of possible causes (Pareto Analysis - used to differentiate between the trivial many and vital few factors).

Historically Quality Control was the final process on the production run where products were tested and if they passed they were shipped to Customers, and if they failed they were either re-worked or thrown in the bin. Economics meant that something better had to be done to avoid waste and to improve productivity/reputation/reduce costs. This is when Quality Management moved from the end of the production line back through the organisation, to the TQM way of thinking.

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purchase a book and read it yourself :P must have heard HELP URSELF


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Related Questions

What is inspection and what is quality?

difference between inspection and quality control?


Difference between inspection and quality control in production management?

purchase a book and read it yourself :P must have heard HELP URSELF


What is the difference between property management and facility management?

Facilities Management is the procedure by which an organization carries and bears support services in a quality environment to meet strategic need.Property management is the process, control, and oversight of commercial, industrial orresidential real estate .


What are the main processes in project quality management?

The main processes in Project Quality Management are: quality planning and assurance, quality control and quality improvement


What is difference between inspection and quality control?

One difference is that "inspection" implies carefully looking at some thing or situation with a particular purpose. On the other hand, "supervision" implies overseeing a process to ensure completion or effectiveness.


What is the difference between total quality management and total quality marketing?

Total quality marketing is a subset of Total quality management (TQM) If TQM believes that all the management processes are focused on the achievement and improvement of customer satisfaction then total quality marketing is how the marketing department should operate.


What are some term of Process control in total quality management constituents?

what are some examples of process control in total quality management constituents?


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