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  • Select "customer" focused individuals
  • Use a structure with a low level of formalization (flexibility to deal w/customers)
  • Use empowerment
  • Use good listening skills
  • Role clarity
  • Display "helping" or Organizational Citizenship Behavior (OCB)
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What is the culture of an organization?

In brief, every organization has its own overall culture. However, within that culture there are sub-cultures. The culture refers to the attitudes, beliefs, ethics, and value systems of organizations or groups within the organization. The culture affects the way the organization operates.Drepends on the formality of the organization, or the type of people in the organization, or the locality of the organization.. Alot of factors contribute to the culture in an organization but a sure way of knowing is to check out the human traffic in the organization...


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How can we create innovation within our organization to stay ahead in the market?

To create innovation within your organization and stay ahead in the market, you can encourage a culture of creativity and experimentation, invest in research and development, collaborate with external partners, and continuously adapt to changing trends and technologies.


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culture is a perception. individuals percept what they see, hear or experience in an organization to define the organization culture.


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