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A "critical customer" is one that is vital to the fulfillment of a corporation's goals. For private corporations, including financial institutions, internet Service Providers, and providers of other goods and services, critical customers are those who provide the company with the majority of its profits (a.k.a. the "bottom line").

On the other hand, health services organizations (at least on paper) consider "critical customers" to be those who are most in need of health services. These include disabled persons and those with life-threatening afflictions.

In other words, a critical customer is one who or which requires a significant amount of a corporation's attention. They provide the company with incentive to continue its business.

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12y ago

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A "critical customer" is one that is vital to the fulfillment of a corporation's goals. For private corporations, including financial institutions, internet Service Providers, and providers of other goods and services, critical customers are those who provide the company with the majority of its profits (a.k.a. the "bottom line"). On the other hand, health services organizations (at least on paper) consider "critical customers" to be those who are most in need of health services. These include disabled persons and those with life-threatening afflictions. In other words, a critical customer is one who or which requires a significant amount of a corporation's attention. They provide the company with incentive to continue its business.


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