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What is Zone of indifference in customer service?
Zone of indifference is a service level where your customer service is forgettable!
Limit level of customer service to balance customer satisfaction with organisational goals?
. Give at least two examples of when customer service may be limited by organisational goals.
What would you regard as good customer service?
Excellent customer service not only meets a customer's needs in a most pleasant and caring way, but anticipates them and delivers on them with a sense that it is commonplace for such a level of service to happen.
What outlines the responsibilities between internal functional areas with respect to assisting in providing an IT Service to the customer?
Service Level Agreement
Explain why your organisation must limit the level of customer service it gives in order to balance customer satisfaction with organisational goals?
The level of the customer service must be high standard to make customer satisfied also it has to stay within organisational goal limit. If we go beyond the limit it may cost too much then necessary.
What is Zone of indifference in customer service?
Zone of indifference is a service level where your customer service is forgettable!
What is effective service level?
An effective service level is one where the customer or client is satisfied. The sales person or customer service rep delivers superior service.
What is your level of satisfaction with the keyword "customer service" on a scale of 1 to 10?
My level of satisfaction with the keyword "customer service" is 8 out of 10.
What are Service Level Agreements?
ITIL defines a Service Level Agreement (SLA) as an agreement between an IT service provider and a customer. The SLA describes the IT service, records service level targets, and specifies the responsibilities for the IT service provider and the customer. A single SLA may cover multiple IT services or multiple customers.
Limit level of customer service to balance customer satisfaction with organisational goals?
. Give at least two examples of when customer service may be limited by organisational goals.
Scope of the study of the customer expectation?
The scope of the study of the customer expectation will dictate the level of service and quality of products that they get. Customer expectation is aligned with the demand level in the market.
What would you regard as good customer service?
Excellent customer service not only meets a customer's needs in a most pleasant and caring way, but anticipates them and delivers on them with a sense that it is commonplace for such a level of service to happen.
What are the key factors that can influence the way consumers perceiveproducts and services?
The main difference between the response of customers in service and product perception is that a customer percieves the product in his own way after purchasing a product at a particular price. When a customer purchases a service, the attitude of the customer is the function of Value, Quality and the satisfaction level of the customer. the value of the service is determined vis a vis the price he is going to pay for a particular service. when a customer testifies the quality of a service either by his own past expeerience or by the communication of the service provider. after the consumption of the service the customer measures the satisfaction level he gets from consuming the service. thus the customer perception regarding a service is framed by:- 1. the value of the service. 2. the qulity of the service. 3. the satisfaction level from the service. since the optimum level of the Value, Quality, Satisfaction from a service is always acceptable to the customer. the weightage of all these factors should be maximum. value of the service is related to the price but sometimes the image of the service provider(Quality) excels the price hike and a customer is ready to pay the increased price.
What are the differences between SLA (Service Level Agreement) and SLR (Service Level Requirement)?
A Service Level Agreement (SLA) is a formal contract that outlines the agreed-upon levels of service between a service provider and a customer. It specifies the services to be provided, performance metrics, and consequences for not meeting the agreed-upon levels. On the other hand, a Service Level Requirement (SLR) is a document that defines the desired levels of service that a customer expects from a service provider. It serves as a guideline for creating the SLA and helps ensure that the agreed-upon service levels meet the customer's needs and expectations.
How can you improve banking services?
One great improvement to banking services is the level of customer service customers receive. With better customer service, banks will see an increase in revenue.
What type of experience does one need to become a customer service rep?
In order to become a customer service representative it is important to have a positive attitude and friendly demeanor. There are a lot of entry level customer service representative positions available with little or no experience required.
What outlines the responsibilities between internal functional areas with respect to assisting in providing an IT Service to the customer?
Service Level Agreement
