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What else can I help you with?
What questions your salesperson should ask for a customer?
A salesperson should ask questions that will help the salesperson to understand what products the customer is interested in. It is also helpful for the salesperson so seek to understand how much money the customer is looking to spend.
What is the connection between customer expectations and customer satisfaction?
customer expectations is what the compant expects from you customer satisfactory they are pleased
Why is it important to identify customer needs and expectations?
For a private limited company, it is important that customer research is carried out to identify a customers needs and expectations, in order to produce a product or service which is suitable in price, quality, quantity etc. This may be down through primary research such as. customer interview, survery etc.
What are the different emotions of a customer?
Different emotions of customers:Some customers can be friendly with a smile on their face.Other customers may have many personal problems and have a tendency to take it out on the salesperson they are dealing with.Some customers are bargain hunters and feel they can aggressively bargain with the salesperson and if the customer is not happy complain to that salesperson or ask for the manager. Let the manager deal with it.Then there is the self important customer who feels they need not wait in line to be served by a salesperson and forge to the front of the line or will make a scene. The motto of most business' is 'the customer is always right' but, in many cases they are not and if the customer is abusive the manager has the right to ask them to leave.Customers who may be lonely may take up too make of the salespersons time when the customer has no intention of purchasing anything.Customers with unruly children who are yelling at the top of their lungs and touching items on the shelves while the customer is trying to converse with the salesperson.Some customers may know (for example) they need a computer, but are completely confused and know little about the product so it up to the salesperson to be patient and offer good service to their customer so they have a repeat customer come back.A customer that comes in that could be very knowledgeable about what they want to purchase and may know more than that salesperson so it is up to the salesperson to admit they are not familiar with that item and that they will find someone that is.A customer that often feels empowered to be self controlling and rude to any salesperson considering them hired help and beneath them.
How do you balance the needs and expectations of the customer with those of the organisation?
It is important to balance customer needs with those of the organization. Typically, an organization's main priority is customer satisfaction. In such a case, the best policy is to make sure the customer leaves happy.
Part of setting Is to establish a timeline with your customer?
Expectations
What is Part of setting to establish a timeline with your customer for the completion of a project?
expectations
What questions your salesperson should ask for a customer?
A salesperson should ask questions that will help the salesperson to understand what products the customer is interested in. It is also helpful for the salesperson so seek to understand how much money the customer is looking to spend.
What is the connection between customer expectations and customer satisfaction?
customer expectations is what the compant expects from you customer satisfactory they are pleased
What is salespersons' role accuracy?
A salesperson's role is to accurately represent the features and benefits of a product or service to potential customers. This includes providing accurate information, answering questions truthfully, and setting realistic expectations to build trust with customers. Accuracy in sales helps to establish credibility, long-term customer relationships, and ultimately drive sales success.
Why is it important to identify customer needs and expectations?
For a private limited company, it is important that customer research is carried out to identify a customers needs and expectations, in order to produce a product or service which is suitable in price, quality, quantity etc. This may be down through primary research such as. customer interview, survery etc.
What are two benefits of establishing sales territories?
I'll give you 7 and you can interpret it as you will.To obtain thorough coverage of the marketTo establish a salesperson's responsibilityTo evaluate performanceTo improve customer relationsTo reduce sales expenseTo allow better matching of salesperson to customerTo benefit salespeople and the company
What are the different emotions of a customer?
Different emotions of customers:Some customers can be friendly with a smile on their face.Other customers may have many personal problems and have a tendency to take it out on the salesperson they are dealing with.Some customers are bargain hunters and feel they can aggressively bargain with the salesperson and if the customer is not happy complain to that salesperson or ask for the manager. Let the manager deal with it.Then there is the self important customer who feels they need not wait in line to be served by a salesperson and forge to the front of the line or will make a scene. The motto of most business' is 'the customer is always right' but, in many cases they are not and if the customer is abusive the manager has the right to ask them to leave.Customers who may be lonely may take up too make of the salespersons time when the customer has no intention of purchasing anything.Customers with unruly children who are yelling at the top of their lungs and touching items on the shelves while the customer is trying to converse with the salesperson.Some customers may know (for example) they need a computer, but are completely confused and know little about the product so it up to the salesperson to be patient and offer good service to their customer so they have a repeat customer come back.A customer that comes in that could be very knowledgeable about what they want to purchase and may know more than that salesperson so it is up to the salesperson to admit they are not familiar with that item and that they will find someone that is.A customer that often feels empowered to be self controlling and rude to any salesperson considering them hired help and beneath them.
How do you balance the needs and expectations of the customer with those of the organisation?
It is important to balance customer needs with those of the organization. Typically, an organization's main priority is customer satisfaction. In such a case, the best policy is to make sure the customer leaves happy.
What does exceeding customer expectations mean to you?
To exceed customer expectations you try to understand your customers' values and focus on customers who share a common vision
In marketing what is customer satisfaction Explain the importance of customer satisfaction.?
Customer satisfaction refers to the extent to which customers are happy with the products and services provided by a business. Customer satisfaction levels can be measured using survey techniques and questionnaires. Gaining high levels of customer satisfaction is very important to a business because satisfied customers are most likely to be loyal and to make repeated orders and to use a wide range of services offered by a business. The need to satisfy customer for success in any commercial enterprises is very obvious. The income of all commercial enterprises is derived from the payments received for the products and services to its external customers. Customers are the sole reason for the existence of commercial establishments. Since sales are the most important goal of any commercial enterprise, it becomes necessary to satisfy customers. For customer satisfaction it is necessary to establish and maintain certain important characteristics like: a. Quality b. Fair prices c. Good customer handling skills d. Efficient delivery e. Serious consideration of consumer complaints. Satisfaction is the feeling of pleasure or disappointment attained from comparing a products perceived performance (outcome) in relation to his or her expectations. If the performance falls short of expectations, the customer is dissatisfied. If the performance matches the expectations, the customer is satisfied. If the performance exceeds expectations, the customer is highly satisfied or delighted.
How do you say hello to a customer as a salesperson?
As a salesperson, you can greet a customer with a friendly smile and say, “Hello! Welcome to [Store Name]. How can I assist you today?” This approach is warm and inviting, making the customer feel valued. Tailoring your greeting to the context, such as acknowledging any special promotions or events, can also enhance the connection.
