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Call centres are places where telephone operators (or call centre agents) field incoming calls and/or make outgoing calls to customers and sales leads.

Inbound Process is the type of services in which call centre agents receive telephonic calls from customers and clients for solving queries. Inbound call centre offer a wide range of customer-focused services that helps businesses in offering instant, efficient, and immaculate solutions to customers related to their queries, qualms, issues, and grievances.

Outbound Process is the type of services in which call centre agents makes outgoing call for a company or organization. An outbound call centre is the exact opposite of an inbound call centre. Instead of having a majority of your calls come into your call centre, specialists in outbound call centres are, generally, making active outgoing calls. Call centre agent generally selling product service of company or scheduling appointment with the customer.

I would recommend Go4Customer, one of the leading outsourcing companies in India, offer real-time support services; like handling customer queries over multiple channels ( inbound & outbound support). Go4Customer helps to improve their customer experience by providing excellent customer service. Go4Customer enables expansion of customer base at a reduced cost, with an aim to enhance business revenue. We have well trained agents to interact with customers, and our acquisition activities are complemented by customized customer on-boarding, to ensure higher customer value. We have support centres spread over multiple states in India, a preferred outsourcing destination for cost-effective and expert support services.

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