0
What else can I help you with?
A customer calls to report a problem with a computer What is the first step the technician should use to resolve the computer problem?
Gather information from the custome
Which three tasks are commonly carried out by a level-one technician?
document all information on the work order prioritize the problem gather information from the customer
How can a technician verify the cause of a problem?
By fixing the problem!
While a technician is listening to a lengthy explanation of a problem the technician identifies the solution to the problem how should the technician proceed?
Wait until the customer has finished speaking, and then explain the possible solution.
What are the six w questions?
The six W questions are Who, What, Where, When, Why, and How. These questions are commonly used in journalism, research, problem-solving, and decision-making to gather information and understand a situation.
What problem did you encounter?
I did not encounter any problems. I am here to assist you with any questions or information you need.
What are two closed ended questions that a technician could ask a user while trying to identify the problem with a printer?
"Is the printer powered on?" "Are there any error messages displayed on the printer's screen?"
Which action by the technician most likely caused the customer to complain?
The technician occasionally confirmed an understanding of the problem.
When a technician receives a call for assistance from a customer what should the technician do first?
Identify the user and associated problem.
What is the problem that the poet poses initially in the poem life and death?
What is the problem that the poet poses initially in the poem life and death?Read more:
Why are questions important in communication and problem-solving?
Questions are important in communication and problem-solving because they help gather information, clarify understanding, and stimulate critical thinking. By asking questions, individuals can uncover new perspectives, identify solutions, and effectively address challenges.
What questions should you ask to try to get to the bottom of the problem?
To effectively diagnose the problem, ask open-ended questions such as: "What specific issues are you experiencing?" and "When did you first notice the problem?" Follow up with "What changes occurred before the issue arose?" and "Have you tried any solutions so far?" These questions help gather detailed information and clarify the context surrounding the problem.
