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1.here is information from Microsoft(see link below):

If your Xbox 360 console requires repair, it must be returned to a Microsoft service center for service.

Note We recommend that you use only Microsoft-approved service centers. Using an unauthorized service center will invalidate the Manufacturer's Warranty, and could exclude your console from future service by Microsoft. Full details of the Manufacturer's Warranty can be found in your Xbox 360 Console Warranty manual.

2. I recommend you to get a good Xbox 360 fix guide. You will be able to avoid all the sending cumbersome process and also avoid the long waiting.
There are many Xbox 360 fix guides that really easy to understand with step-by-step videos. (see link below)

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15y ago

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